Privacy Policy

Privacy Policy

Last Updated: August 2026

Bangkok Airport Ride (“Bangkok Airport Ride,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, contact us, make a booking, make a payment, or use our transportation services.

We process personal data in accordance with applicable data protection laws, including Thailand’s Personal Data Protection Act B.E. 2562 (2019) (“PDPA”), where applicable.

1. Information We Collect

Depending on how you interact with us, we may collect information including:

• Full name

• Email address

• Telephone number

• WhatsApp, LINE, or other contact details provided by you

• Pickup and drop-off locations

• Hotel or accommodation information

• Flight number and flight information

• Travel date and pickup time

• Number of passengers

• Luggage information

• Vehicle preferences

• Child seat or other service requests

• Booking and reservation details

• Communications between you and Bangkok Airport Ride

• Payment status and transaction-related information

• Technical information such as IP address, browser type, device information, and website usage data where collected through our website or related technologies

If you provide personal information relating to another passenger, you are responsible for ensuring that you are authorized to provide that information to us.

2. Payment Information

Payments may be processed through third-party payment service providers.

Bangkok Airport Ride does not intend to directly store complete credit or debit card numbers when payment information is entered through an authorized third-party payment provider.

Payment providers may collect and process information in accordance with their own privacy policies, security standards, and terms of service.

We may receive limited transaction information such as payment status, transaction reference, amount paid, payment method, and other information necessary to confirm or manage your booking.

3. How We Use Your Information

We may use your personal information to:

• Process and confirm bookings

• Arrange airport transfers and other transportation services

• Coordinate pickups and drop-offs

• Monitor flight information where applicable

• Communicate with you regarding your reservation

• Assign drivers or transportation partners

• Process or verify payments

• Provide customer support

• Handle booking changes, cancellations, refunds, or complaints

• Improve our website, services, and customer experience

• Measure website performance and booking activity

• Measure the effectiveness of advertising and marketing campaigns where applicable

• Prevent fraud, misuse, or security incidents

• Maintain business and transaction records

• Comply with applicable laws, regulations, accounting requirements, and lawful requests from authorities

• Establish, exercise, or defend legal claims where necessary

4. Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more lawful grounds, which may include:

• Processing necessary to provide services requested by you or perform a contract with you

• Compliance with legal obligations

• Our legitimate interests in operating, securing, and improving our business and services

• Your consent where consent is required

• Other lawful grounds permitted under applicable data protection laws

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Sharing Your Information

We do not sell or rent your personal information.

We may share information where reasonably necessary with:

• Drivers assigned to provide your transportation service

• Transportation partners or service providers involved in fulfilling your booking

• Payment processors and financial service providers

• Website hosting, communications, IT, analytics, advertising, and other technology service providers

• Professional advisers where reasonably necessary

• Government agencies, regulators, courts, law enforcement authorities, or other parties where disclosure is required or permitted by law

Drivers and transportation partners should receive only information reasonably necessary to provide the booked service.

6. Third-Party Service Providers

Our website and services may use third-party platforms or service providers for functions such as payment processing, communications, website hosting, analytics, advertising measurement, maps, or other business operations.

These third parties may process personal information according to their own privacy policies and applicable laws.

Where appropriate, we take reasonable steps to work with service providers that maintain suitable privacy and security practices.

7. Cookies, Analytics and Similar Technologies

Our website may use cookies, tags, pixels, and similar technologies to:

• Enable essential website functionality

• Remember user preferences

• Improve website performance

• Understand website usage

• Measure website traffic and performance

• Measure bookings, conversions, and advertising effectiveness

• Support security and fraud prevention

• Provide analytics or other features where applicable

These technologies may be provided by third-party analytics or advertising services.

Where required by applicable law, non-essential cookies and similar technologies will be used based on the appropriate consent or preference settings.

You can also manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of the website or our ability to measure website activity accurately.

8. Advertising and Conversion Measurement

Bangkok Airport Ride may use advertising and analytics technologies to understand how visitors interact with our website and to measure the effectiveness of our advertising campaigns.

For example, when applicable, conversion measurement technologies may record that a booking or another relevant website action has occurred.

Depending on your browser settings, consent preferences, and the technologies used, these services may process technical information such as device information, browser information, IP address, website interactions, and conversion-related data.

Where required by applicable law, advertising or analytics technologies that are not strictly necessary will be used in accordance with applicable consent requirements.

9. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, and complying with legal, tax, accounting, or regulatory obligations.

Retention periods may vary depending on the type of information and applicable legal requirements.

11. International Data Transfers

Some third-party service providers used by Bangkok Airport Ride may process or store information outside Thailand.

Where applicable, we take reasonable steps to ensure that international transfers of personal information are handled in accordance with applicable data protection requirements.

12. Your Privacy Rights

Subject to applicable law and certain exceptions, you may have rights relating to your personal information, including the right to:

• Request access to your personal information

• Request correction of inaccurate or incomplete information

• Request deletion or erasure where legally permitted

• Request restriction of certain processing

• Object to certain processing

• Withdraw consent where processing is based on consent

• Request data portability where applicable

• Submit a complaint to the relevant data protection authority where applicable

We may need to verify your identity before processing certain privacy requests.

Some requests may be limited where we are required to retain or process information by law or where another lawful exception applies.

13. Information About Children

Our transportation services may be used by families and passengers traveling with children.

Booking information relating to children should be provided by a parent, legal guardian, or another person authorized to make the booking.

We do not knowingly seek to collect personal information directly from children for marketing purposes.

14. Third-Party Links

Our website may contain links to third-party websites or services.

Bangkok Airport Ride is not responsible for the privacy practices, content, or security of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, business practices, or legal requirements.

When we make changes, the updated version will be published on this page and the “Last Updated” date will be revised where appropriate.

16. Contact Us

If you have questions about this Privacy Policy, how we handle your personal information, or wish to exercise a privacy right, please contact:

Bangkok Airport Ride Co., Ltd.

Brand: Bangkok Airport Ride

Email: booking@bangkokairporttransferride.com