Cancellation & Refund Policy
Learn about Bangkok Airport Ride’s cancellation, refund, and booking change policies for private airport transfers and transportation services in Thailand.
Cancellation & Refund Policy
Last Updated: August 2026
Thank you for choosing Bangkok Airport Ride. We understand that travel plans can change. Please review the following cancellation, booking change, no-show, deposit, and refund conditions before confirming your booking.
1. THB 500 Booking Deposit
A THB 500 deposit is required to confirm your booking.
The deposit forms part of your total transportation fare and is not an additional charge. The THB 500 deposit will be deducted from the remaining balance payable before departure.
The refundability of the deposit depends on the cancellation conditions described below.
2. Cancellation At Least 24 Hours Before Pickup
Bookings cancelled at least 24 hours before the scheduled pickup time are eligible for a full refund of the THB 500 booking deposit and any other amount paid to Bangkok Airport Ride for the cancelled service.
No cancellation fee will be charged by Bangkok Airport Ride for cancellations that meet this condition.
Any fees charged independently by banks, card issuers, payment providers, or currency conversion services may be subject to the policies of those providers.
3. Cancellation Less Than 24 Hours Before Pickup
Bookings cancelled less than 24 hours before the scheduled pickup time may be non-refundable, including the THB 500 booking deposit.
This is because a vehicle, driver, or transportation partner may already have been reserved or assigned for the journey.
If exceptional circumstances apply, please contact Bangkok Airport Ride as soon as possible. Any exception or refund will be considered on a case-by-case basis.
4. No-Show Policy
A booking may be considered a No Show when the passenger does not arrive at the agreed pickup or meeting point within the applicable waiting period and we are unable to complete the service.
Before treating an airport pickup as a No Show, we will make reasonable efforts to contact the passenger using the contact information provided with the booking.
Passengers should ensure that the telephone number, WhatsApp, LINE, email address, or other contact information provided with the booking is accurate and accessible during the journey.
No-show bookings may be non-refundable, including the THB 500 booking deposit.
5. Airport Pickup & Complimentary Waiting Time
For airport pickups, complimentary waiting time is:
• International flight arrivals: up to 60 minutes
• Domestic flight arrivals: up to 30 minutes
Where correct flight information has been provided, we may monitor the flight status and adjust the pickup arrangement where reasonably possible.
Passengers should contact Bangkok Airport Ride as soon as possible if they experience immigration delays, baggage delays, lost luggage, difficulty locating the meeting point, or any other issue that may prevent them from meeting the driver or airport representative within the applicable waiting period.
Additional waiting beyond the complimentary waiting period may be subject to availability and additional charges.
6. Flight Delays
When a valid flight number has been provided, Bangkok Airport Ride will make reasonable efforts to monitor the flight arrival information and adjust the airport pickup accordingly.
A normal airline flight delay does not automatically constitute a passenger No Show.
However, exceptionally long delays, flight cancellations, diversions, schedule changes, incorrect flight information, or circumstances that make the original service impossible may require the booking to be rearranged.
We will make reasonable efforts to assist the passenger and provide an appropriate solution where possible.
7. Flight Cancellation or Major Schedule Change
If your airline cancels your flight or makes a significant schedule change, please contact Bangkok Airport Ride as soon as possible.
Where reasonably possible, we will attempt to reschedule your transfer based on driver and vehicle availability.
If rescheduling is not possible, refund eligibility will be considered according to the circumstances of the booking, the timing of the cancellation or schedule change, and any costs already incurred in preparing or providing the service.
8. Booking Changes
You may request changes to your booking, including:
• Pickup date
• Pickup time
• Pickup location
• Drop-off location
• Flight information
• Passenger information
• Vehicle category
All changes are subject to availability.
Please contact us as early as possible if you need to make a change.
A change in route, destination, vehicle category, pickup date, or other material booking details may result in a fare adjustment.
We will inform you of any additional charge before confirming the requested change.
9. Changes Requested Shortly Before Pickup
Changes requested shortly before the scheduled pickup time may not always be possible after a driver or vehicle has already been assigned.
Bangkok Airport Ride will make reasonable efforts to accommodate the request, but availability cannot be guaranteed.
Additional charges may apply if the requested change increases the distance, travel time, waiting time, vehicle requirement, or operating cost of the service.
10. Cancellation by Bangkok Airport Ride
In the unlikely event that Bangkok Airport Ride is unable to provide a confirmed service and no reasonable alternative arrangement can be provided, the customer will be eligible for a full refund of the amount paid to Bangkok Airport Ride for the affected service.
Where possible, we will first attempt to arrange an appropriate replacement vehicle, driver, or transportation partner.
11. Refund Processing
Approved refunds will normally be returned through the original payment method where technically possible.
Once a refund has been initiated by Bangkok Airport Ride, the time required for the funds to appear in your account depends on the payment provider, bank, card issuer, payment method, and country.
Bangkok Airport Ride cannot control processing times imposed by third-party financial institutions or payment providers.
Where a refund to the original payment method is not technically possible, we may contact you to arrange an appropriate alternative refund method.
12. Payment Provider and Currency Differences
Where payments or refunds involve a third-party payment provider, card issuer, bank, international transfer, or currency conversion, the final amount received may be affected by exchange rates or third-party fees outside Bangkok Airport Ride's control.
Any such third-party charges are subject to the terms of the relevant provider.
13. Force Majeure and Circumstances Beyond Our Control
Certain events may occur outside the reasonable control of Bangkok Airport Ride, including:
• Severe weather
• Flooding or natural disasters
• Major road closures
• Airport closures
• Government restrictions
• Civil disturbances
• Major traffic disruptions
• Emergencies
• Other events that make the transportation service unsafe or impossible to perform
In these circumstances, we will make reasonable efforts to notify affected customers and, where possible, arrange an alternative pickup time, route, vehicle, or service.
Refund eligibility will depend on the circumstances, whether the service can reasonably be rescheduled, and any costs already incurred.
Nothing in this policy is intended to limit any rights that cannot lawfully be excluded under applicable law.
14. How to Request a Cancellation, Change, or Refund
To request a cancellation, booking change, or refund, please contact Bangkok Airport Ride and provide:
• Booking Reference
• Passenger name
• Travel date
• Pickup location
• Details of your requested cancellation, change, or refund
A cancellation or booking change should not be considered confirmed until you receive confirmation from Bangkok Airport Ride.
15. Contact Us
If you have questions regarding a cancellation, booking change, deposit, or refund, please contact our customer support team.
Bangkok Airport Ride Co., Ltd.
Brand: Bangkok Airport Ride